About Howard Saunders

The Retail Futurist, otherwise known as Howard Saunders, is a writer and speaker whose job it is to see beyond retail’s currently choppy waters. Howard spent the first twenty five years of his career at some of London’s most renowned retail design agencies, including Fitch & Company, where he created concepts, strategies and identities for dozens of British high street brands. In 2003 he founded trend-hunting agency, Echochamber, inspiring his clients with new and innovative store designs from across the globe. Howard relocated to New York in 2012 where the energetic regeneration of Brooklyn inspired his book, Brooklynization, published in 2017. His newfound role as champion for retail’s future in our town and city centres gave rise to the title The Retail Futurist. Howard has been interviewed on numerous television and radio programs and podcasts for BBC Radio 4, BBC Scotland, the British Retail Consortium, Sky News Australia and TVNZ, New Zealand. His talks are hi-energy, jargon-free journeys that explore the exciting, if not terrifying, retail landscape that lies ahead. When not in retail mode, Howard has recorded, literally, thousands of digital music masterpieces, most of which remain, thankfully, unheard.


Unfurl a giant map of the United States, say the size of your living room, and you’ll barely be able to make out the island of Manhattan. In fact, once you’ve located the tiny grid layout you only have to move your finger left or right a few blocks for it very quickly to become the bits of New York you’ll never want to visit.

So, what most of us mean when we say ‘New York’ is actually a few central streets in the lower half of this little granite island in this Atlantic archipelago they call New York City. Getting your head around this is the first step in understanding the crazily condensed, capitalist Galapagos that is Manhattan.

The big revelation for me, after living here for a couple of months, was that Manhattan is a actually a machine: a machine for living with a much more exposed and well lubricated mechanism than other cities I know. If you have a decent job you will probably earn more than your European counterparts, and once an enormous chunk of it is taken by the landlord, you spend it making your life run smoothly.

Firstly, no one cooks here. No one. You either eat out or ‘take out’. Stoves are for reheating exclusively. And everyone gets everything ‘done’: eyebrows, nails, shoes shined, necks massaged, hair blow-dried, dogs washed and walked, sheets pressed, supplies delivered.  So now the famous grid makes total sense: Up and down the avenues for the big fashion brands and department stores and sideways are the streets for the nail bars, salons, laundries, framers,

tailors, delis and restaurants, all ready to deliver within the hour. You’re never more than three feet away from a trolley or a dolly in this city as they rattle along dodging the shoppers.

Try explaining the UK’s ‘click and collect’ concept to a New Yorker and they’ll look at you like you just suggested a spot of Morris dancing.

What drives this city is the food and whatever happens here takes off around the world. The casual dining revolution began in Manhattan and you can see why. The process of bringing a restaurant to market in New York is beautifully Darwinian: you literally bring your concept to one of the many food markets (Brooklyn’s Smorgasburg, Madison Square Eats, Broadway Bites) or get yourself a food truck.

All the cool food brands start this way so you don’t really need big financial backing to get a name for yourself like you would in London, for example. One caveat though: you need to be good, really good. New Yorkers are the most discerning customers on the planet (and for discerning read difficult, fussy and swift to complain). Get it right, on the other hand, and they’ll tell everyone they know how they discovered you.


The result is an entire city that is constantly fine tuning itself and it seems to work. Most of the time, service is good and the quality of food exceptional. Everyone is an expert here and if you want to succeed you’d better be damn good and you’d better be a specialist. Average generalists do not survive.

New York then, is a template for other world cities. As we all become more urban, more travelled, more discerning, more difficult, as our cities become busier and more condensed, just like New Yorkers, we will want the very best the planet has to offer. And we’ll want it delivered. Manhattan for all its excess shows us the way: most of the time the machine actually works.

  Howard Saunders   Oct 23, 2014   Brand, Future, Retail   0 Comment   Read More


We must have really fallen out of love with our towns. Over the years we’ve allowed far too many of them to fade and we seem to have lost any desire to keep them alive at all, preferring instead to shop at the local shopping mall at the edge of town, or simply to order [...]
  Howard Saunders   Oct 08, 2014   Future, Retail   0 Comment   Read More


Ting, ting, ting goes the gas man as he bangs on the canisters in his barrow whilst negotiating the narrow lanes of El Born. Shout ‘Hola!’ and he’ll heave one up six flights for you for a couple of Euros. What a bloke. The houses here still don’t have proper services and that’s probably the [...]
  Howard Saunders   Sep 17, 2014   Brand   0 Comment   Read More
Made in Detroit


We’ve all read about the decline of the once great Motor City. We may have also seen the shockingly beautiful images of the decaying and derelict civic buildings: Michigan Central Station, the libraries, the theatres, schools, factories and hotels that have been left to fall to ruin, useful only for the occasional arty photoshoot or [...]
  Howard Saunders   Jul 06, 2014   Brand, Future, Retail   1 Comment   Read More


Back in 2007 I was lucky enough to witness the beginnings of a quiet revolution. On the edge of Turin, in the Lingotto district, an old vermouth factory had been transformed into the very first slow-food supermarket and all very seductive it was too. Every section of the old factory had become a local food specialist: pasta, pizza, cooked meat, deli, fishmonger, cooked fish, vegetables, gelato, wine and cheese rooms all stitched together with some elegant architectural glazing to create a somewhat chaotic but authentic Italian whole. Eataly was born and I don’t think that truthfully anyone understood its importance.

Once the crowds started to arrive it made much more sense. This was no gourmet supermarket, this was a giant eating space, a foodhall. Hundreds of locals rushed in like the tide to sit at the various bars, watch the food being cooked and chat to their friends over lunch. Ridiculously simple and yet somehow unique. And then, within an hour or two they had all rushed out again, only to return in the evening. Each food counter would have a choice of two or three dishes (at most) and everyone glugged on either water or the local Barbera wine. ‘Can we have this in London please?’ I remember saying to my foodie companion.

The next day we were taken on a tour of the Slow Food University (actually called the University of Gastronomic Sciences founded by Carlo Petrini) and watched in awe as bushy tailed students leant their retro bicycles silently against the ivy clad walls.

The slow food movement is a gentle but reactionary backlash against fast food culture and the commercialisation of food and yet it has given birth to one of the most ferociously ambitious food brands ever.

Three years later we came to the launch of Eataly New York. ‘How can you possibly graft this gentle concept of local food onto Manhattan’s crazy fast-food grid filled with pizza and burger joints?’ I asked myself. I did not wait long for an answer. Like the first gush of espresso steam any doubts evaporated almost instantly.

Yes there are tourists, lots in fact, but they rub shoulders with the locals and the out of town visitors and the business lunchers standing at the high tables and at the food counters. They pack tightly into the central ‘piazza’ because they all want exactly the same thing: real food. They want the reassurance and the satisfaction that they are eating as good as it gets, and they’re happy to pay for the privilege.

Eataly oozes quality, authenticity and expertise so after a couple of decades of health warnings its timing is perfect. Don’t get me wrong, it can also be a hell hole when at peak times there really isn’t enough room to wave a small salami above your head, but that’s exactly the reason we must try and understand it.


As the supermarkets wage yet another discount price war at one end of the market and as the fine dining tablecloths look increasingly out of place at the other, Eataly offers us something real. And what’s more we want to share it with other like minded, slightly frustrated souls. Look at a supermarket. What does it tell us about what we truly want? It tells us we want it cheap and quick. Eataly, by contrast, reminds us that alongside quality we also want something the supermarkets long ago forgot: community.

The supermarkets still expect us to struggle up and down their silly long aisles before we get to unload onto the conveyor belt, pack, load into the car and unload again. No wonder online grocery is doing so well.

For the sake of balance, it’s not perfect at Eataly. The sense of it living right on the edge of chaos still pervades, as if at any moment, like a highly strung Ferrari, it might just go pop. There are signs too that the single minded Farinetti vision has become slightly blurred: the wine lists are over-long, the menus seem to get longer too. Some of the staff have even started to show signs that dealing with the crowds has become a bit of a chore…and this can be very dangerous.

Barely a block from Manhattan’s Eataly is the brand new Fairways supermarket. On the plus side it has an instore baker, a fabulous selection of cheeses, an olive oil bar and even a lunchtime sandwich counter. The problem is that the staff are so miserable that it’s difficult to use. Let’s hope that as slow food gathers momentum it stays happy.

The news that Eataly will be taking a big slice of Westfield’s food space at the new World Trade Center means New York will be the only global city with two Eataly stores! I’m assured that it will not simply replicate the Flatiron offer so it will be fascinating to see how the brand develops and what else they bring to market.

And so, the Eataly train just keeps on rolling: Rome, Chicago, Istanbul, Milan and despite all the cultural differences, the various diets and doubters there is one very reassuring, binding factor that simply must be true: the love of real food is universal.

  Howard Saunders   Jun 24, 2014   Brand, Gallery, Retail   0 Comment   Read More