BEYOND THE MELTDOWN

Since November 6th some of my closest friends have been looking decidedly glum. A few of the angrier ones have even stopped tweeting on X as if to teach Elon Musk a lesson. I’m sure he’s gutted. In TikTok-land there are literally hundreds, if not thousands, of women shaving their heads and announcing a four year long sex strike as part of the 4B movement. But social media rants have one thing in common: they require carefully placed phones on mini tripods and editing before these ‘impromptu’ blood curdling outbursts can be published. Outrage has to be pretty professional these days.

Over on CNN and MSNBC they simply cannot believe how out of touch they are with their populous. Surely, it can only have been Russian propaganda that misled their people so badly. As leaders of the outraged community the mainstream media’s response has been to double down on the Hitler! rhetoric. The response from the demos was to switch off. 

According to Newsweek “CNN’s coverage of the historic election was co-anchored by presenters Anderson Cooper and Jake Tapper, with 5.1 million viewers tuning in to watch the network’s linear TV coverage of the night, a 44% decline in total viewers compared with the 2020 election” while MSNBC’s viewing figures have plunged by 54% since that fateful night.

This is payback for the culture of lies they built for us over the last decade. The culture of lies that told us again and again that Biden was cognitively at his best ever…until he wasn’t and they hooked him away like a pantomime baddie. The same culture of lies that told us Kamala was the most articulate and ‘joyful’ candidate, that the vaccines were safe and effective, that masks protected us, that the climate emergency is our greatest threat and increasing taxes will help make it go away, that inflation is down, that DEI and ESG make businesses more profitable, that children are often born in the wrong bodies, that humans can flip sexes (even though there are 98 new ones now)…the list of lies is endless and ever increasing.

But it’s all fake. Just like the vloggers setting up their phones and carefully editing their outrage, it’s all faux. It’s not with hindsight that we know Harris was a faux candidate pushed into the role when Biden went gaga. Everyone knew she was a puppet of the big state but kept schtum for the greater good. I’ve yet to meet anyone who thought she would really be in charge if she won. We lied to ourselves in the hope that it would eventually become the truth.

History will show that our culture of lies was turbo charged by the pandemic. We’ve just lived through a kind of post lockdown lunacy that saw: men boxing women, children identifying as wolves, gender affirming mastectomies, violent riots labelled ‘mostly peaceful’, male rapists in female prisons, nonsensical pronouns, cancel culture, maths and literacy called racist, language police, taking the knee, Facebook and Twitter colluding with the FBI, statue toppling, history rewriting, Nazis on every street corner and an epidemic of children born in the wrong body.

Perhaps more worrying, beneath these more memorable lowlights there grew a sinister culture of guilt that permeated every aspect of society. Guilt that warned us off eating meat, going on holiday, driving, flying, bathing, keeping warm, wishing for a better standard of living, buying and consuming almost everything, including gas, petrol, diesel, fashion and, of course, plastic. This was devastating for retail, a sector that was forced to juggle with the hypocrisy of sustainability at the same time as importing endless quantities of stuff we don’t need on diesel powered cargo ships. We cannot blame them for this. It’s what we demanded of them, after all. But all this hypocrisy, all this faux virtue signalling, all the lying to ourselves for the greater good has left the western world in a constant state of unease.

Then on the morning of November 6th, like an hysterical blonde in a 1940s film noir, we found ourselves on the receiving end of a sharp, politically incorrect slap across our pretty chops. Instantly, the smug smiles were wiped off the faces of Colbert, Kimmel, Degeneres and their like. It was also a much overdue slap across the face of the faux-journalists, the professional delusionists, the gender-provocateurs, the autogynephiliacs (Google it) and the normalcy deniers. Most significantly perhaps, it was a timely wake up call for stars like Clooney, Beyonce, Cardi B, J Lo, Swift, Oprah and Eminem who pocketed millions for endorsements that turned out to be completely and utterly valueless. (Paid for, incidentally by ten dollar donations from the middle classes. This is Robin Hood in a very warped parallel universe indeed.) Faux celebrity endorsement is well and truly dead.

The tide has turned.

Deny it if you must, but America is poised to race ahead of sclerotic, over regulated Europe as never before. The billionaire bulls have taken over the china shop and they will smash regulation and slash the parasitic NGOs, the lobbyists and the tax-bloated layers of hidden government that have held back growth for so long. They will cut taxes, reintroduce world fairs and build rocket ships to Mars. Compare that to our bureaucratic managed decline. Just imagine how small Sir Keir will look standing on his tired old wobbly platform of tax and spend in order to piss it away on net zero and Ed’s twenty billion pound ‘dream catcher’ (Thanks to Tim Stanley for that analogy)

Elon puts it beautifully: it’s no longer about the right versus the left. It’s the expansionists versus the extinctionists now.

In the short term we can expect the left to double down on its extinctionist policies. Europe’s leaders will be keener than ever to punish us with pay per mile and other punitive initiatives, taxes and regulations for the greater good. But in a few years it will simply look and feel out of sync with the leader of the western world. There’s even a chance that Germany can pull itself away from its suicidal trajectory. My guess, for that is my job after all, is that within three years if you or your business are still proponents of preferred pronouns you will be seen as an outlier, clinging onto the post lockdown years. It’s not that we’ll hate you, far from it, it’s that we’ll feel sorry for you like we do for those weirdos that still insist on wearing masks on the underground.

Already in the US, Target has brought back Merry Christmas signs to replace the Happy Holidays nonsense. Boots’ new Christmas ad looks old fashioned and unnecessarily guilty. Jaguar’s ridiculously woke rebranding has sparked a mighty social media piss-take. Guilt is finally in retreat. I believe there will be a cultural race back to sanity led by brands keen to tear off their hair shirts and grow once again. 

Ultimately, what the extinctionists fear the most is not that the new Hitler is planning the next holocaust. No, their worst nightmare is that Trump and his X men will actually succeed in boosting the prosperity and morale of the deplorables. That’s when we’ll see some genuine outrage.

Merry Christmas.

Howard Saunders is a writer, speaker & Retail Futurist 

howard@22and5.com

Join me on X  @retailfuturist  for proof that we’re all going to hell in a handcart, but having fun on route.

  Howard Saunders   Nov 22, 2024   Uncategorized   0 Comment   Read More

NO SHOES DANCING

AI Text to Video is improving at an incredible rate. This song and the video were created with written prompts: prompts that produce clips that can be either accepted or rejected. The detail in the prompts is what matters most. For this, I specified the French Quarter, New Orleans, late June, dusk, 1968, as a basis for every image, for example. (Specifying the lighting really is key, as it helps tie it all together). This video was mostly produced in Hailuoai and Kling, but many other platforms are available. The most amazing creative tools are now available for everyone. Please try them. It’s so much fun.

  Howard Saunders   Oct 02, 2024   Uncategorized   0 Comment   Read More

WHEN BOTS RULE THE WORLD

“How was your experience coming through security today? I know it was six in the morning and we forced you to hold your hands above your head like an armed bank robber before you’d even had a sip of coffee, and scanned all your belongings, and reached into your wash bag and held your hemorrhoid tube up to the light, but how do you think we did on a scale of one to ten? And after we barked at you to remove your belt and wiped inside your backpack for explosives, how likely are you to recommend Terminal 3 to your family and friends in the future? Oh, and while you’re there, how would you score the toilet facilities? Did you manage to get any water out of the computerised taps? One wave across the nozzle normally does the trick. Not too close, mind. And did you enjoy our jet engine powered hand dryers? Yes I know they’re noisier than an Airbus 380 but they do switch off eventually. Just press the smiley face or the frown and we’ll feed that back to the cleaner at his six monthly review, yes the guy who mopped between your legs you as you urinated, and can’t speak English anyway. Your custom is important to us.”

Rate my Cell

You think this is far fetched? This very week prisoners in Scottish police cells have been asked to rate their stay as part of a ‘custody user experience survey’. I’m happy to reveal that, to date, I’ve yet to experience police cell hospitality, but I can imagine that the quality of the mattresses could probably be improved upon somewhat. Perhaps someone could let me know if things are upgraded.

Bouncer-Bots

Once upon a time, getting hold of customer service meant waiting on hold for hours to speak with someone who we now know was the prototype for the chatbot: highly and specifically trained to know absolutely nothing about any of its company’s products whatsoever. Today, most of us have become familiar with the first generation of chatbot. These smiling, empty headed digital bouncers have one job: to stop you getting past them. “You’ll find all the answers you need on our website. Thank you so much for your patience”

Battle-Bots

If you think things are bad now, oh boy are you in for a surprise. Take a complaint to customer service in a couple of years and you’ll come face to face with the spine-chilling battle-bot. Its voice will be gentle and seductive with a millennial ‘upspeak’ to help feign interest in your issue. But you can be certain they won’t give a flying damn about you. Armed now with legal knowledge and legions of small print they will calmly explain that there’s absolute sod all you can do. They’ll be really nice about it, of course, but at the end of their monologue they’ll always, always ask if you understand their position. Acknowledging this will end the complaint, as far as the bot is concerned. Although, of course, a bot can never actually be concerned. “Is there anything else I can help you with today?”

And don’t you dare swear or shout in frustration because that will be logged as a potential hate crime, badly affecting your personal customer rating. They will warn you of this when they tell you they’re recording the call for training purposes. (For ‘training’ read ‘legal’). They may even ban you from using their ‘services’ ever again. It helps protect the integrity of the brand, you see. Utterly crestfallen, tearful and verging on broken you will surely end up conceding. By this point you will have likely forgotten what it was you were calling about in the first place, having endured a blitz of similar case studies that legally prove you have absolutely no leg to stand on. 

Oh yes, and these new bots will no longer be faceless as they will be keen to get you on a video call, as this helps feed their data capture file on you. Facial recognition software will swiftly judge your mood and the bot’s tones and vocabulary adjusted accordingly. They will predominantly be female, reasonably but not overtly attractive, of subtle mixed race and with a gently unidentifiable exotic accent. If you let loose a rant on them they will patiently wait until you finish, knowing that the video of your tirade will be evidence enough to bury you should you decide to take any further action.

Pester-Bots

The battle-bots on the frontline in customer service will share data with the pester-bots in sales. Superpowered by AI, pester-bots will be calling us up after every tiny, meaningless interaction we make in the world. These will be the girls that call at random to ask if you could spare a couple of minutes to tell them how great they are. They will dangle various freebies and customer points to help boost your personal rating, so that much like a timeshare presentation there’ll be something in it for you if you can withstand the gruelling indoctrination and the dirty feeling of having been thoroughly used.

Over the next five years this smiling army of digital bouncers, battle-bots and pester-bots will be adopted by every brand you wish to name. But one thing’s for sure, they will be wholeheartedly embraced by the public sector. Our hyper-litigiously aware public bodies are sure to embrace a technology that resolves the majority of its issues without ever having to talk to a stupid, red-faced hominid ever again. But here’s the thing: I guarantee that within a few short years, when AI bots have become ubiquitous, clever brands will see an exciting new opportunity to differentiate themselves by reintroducing…actual humans. Yes! Real, live human beings that might not know very much but can at least make a sarcastic joke about the weather while they look into your case. Funny old world.

Howard Saunders is a Retail Futurist and AI enthusiast

Join me on Twitter @retailfuturist 

howard@22and5.com

  Howard Saunders   Sep 09, 2024   Uncategorized   0 Comment   Read More