From international conferences to team seminars, my job is to ignite enthusiasm and kickstart innovation. Whatever the category, there is so much we can learn about truly engaging with our customers. My talks are high energy, jargon-free journeys through the world of groundbreaking retail, that build a picture of where we’re heading.

I’m known for being provocative, challenging, brutally honest, evidence-based, as well as thoroughly entertaining. If you don’t believe me, check out the things they said here:

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