PRAISE (NICE THINGS THEY SAID ABOUT ME)

  • “Howard delivers his vision of ‘what the future holds’ with verve and a liberal dose of New York – take-it-or-leave-it – sass. No messing, his acid observations cut through the fat of what you believe to be true.  Like a baseball, concepts and ideas that tumble from his thought provoking and insightful commentary – on both the now and the future – have the potential to be the home-run hitter of the season. And the money shot for the future of food retail. “

    Jules Heckman Hughes, Customer Experience Director, Harbour & Jones, London

  • “With all the wit and natural timing of a stand-up comic, you may be mistaken that Howard is just a naturally entertaining and charismatic speaker full of topical examples from the world of retail on both sides of the Atlantic. But (and it is a big BUT) his insights and observations are grounded in hard research. His delivery – including a wide range of funny voices and dubious accents – makes his content understandable and accessible with an insight into the past, present and future of retailing that you will never have encountered before. He has spoken twice at The Company of Master Jewellers Business Conference and has tailored his presentation to be relevant and highly impactful to an audience made up of independent jewellers, jewellery and watch brands, distributors and manufacturers. Worth every coin you pay him and more importantly every minute of your time and attention.”

    Willie Hamilton, CEO The Company of Master Jewellers

  • “Howard is my “go to” guy for anything and everything about creating the ultimate customer experience. I first witnessed his real passion and intimate knowledge of today’s consumer at a major retail conference where he was a keynote presenter. I consequently asked Howard to run a customer intimacy session with 300 retail pharmacy franchisees. The feedback from this session was everything I could possibly have hoped for. Six years later those franchisees are still talking about Howard and “that” presentation, and the concrete ideas they have implemented and which have delivered outstanding results. His insights into the continuous evolvement of the modern consumer enables my business to be at the forefront of building real, relevant, sustainable solutions for our clients. Do yourself a favour, go and listen to him and then engage, engage, engage! Your business will thank you for it.”

    John Koot, Managing Director, Willach, Australia

  • “Howard gave another fantastic performance at the annual convention of SSM Retail Platform. As always the audience was just thrilled with his view on what retailers should and shouldn’t do to stand out and be meaningful for customers in a fast changing world. Not only is he a ‘top of the league’ speaker, he is funny and entertaining as well. One could listen to Howard for hours. And go home with a lot of new energy and ideas!”

    Jack de Vreede, General Secretary, SSM Retail Platform, The Netherlands

  • “Howard spoke at Vantage, the customer event we run in Melbourne which attracts over 2000 delegates. His speech on innovation was inspirational. We all wished it could have gone on longer. He also made an impression on the media. Sky News were in attendance and interviewed him to camera straight afterwards.”

    Gareth Jude, Retail Industry Executive, Telstra, Melbourne

  • “I asked Howard to present at our Westfield Marketing University. He delivered one of the best sessions I have ever seen – full of insight, innovation and relevance that kept the audience of more than 140 people engaged for the best part of 3 hours. The positive feedback and comments I received from so many people at this event were unbelievable, and to say that Howard’s presentation was the best (and most appreciated and enjoyed) of the two days would be an understatement. I would most definitely recommend Howard to any organisation that thinks it’s consumer focused and wants to truly understand retail.”

    Myf Ryan, Director of Marketing, Westfield Europe

  • “Howard gave an outstanding performance at our 34th International Foodservice Forum in Hamburg, with over 2,000 people in the audience. Powerful messages from a trend guru…and they loved him!”

    Gretel Weiss, Co-Founder & Editor-in-Chief, Foodservice Europe

  • “Howard made a big impression on me the first time I heard him speak and I was delighted to welcome him to our recent leadership conference to discuss the ever-changing trends in retail. He has a great ability to deliver sharp insights gained from thorough research, with wit and charisma. Our 400 leaders were equally impressed – in particular they enjoyed his entertaining overview of how consumer attitude and behaviour has developed in recent years, followed by evidence of how smart retailers have successfully tapped into these changes. Most importantly Howard challenged our leadership team to think differently about every customer interaction, inspiring them to create the experiences that only a specialist retailer can achieve.”

    Mark Newton-Jones, CEO Mothercare, UK

  • “Bucket-loads of energy partnered with great humour and a tiny bit of eccentricity make every one of Howard’s presentations memorable, always delivering the highlight of any event. The insights he’s gathered from his travels provide our audiences with an enlightening reality check on the trends they need to be considering. Howard is always well received at our events and I look forward to every chance I get to work with him.”

    Caroline Bishop, Head of Events, British Retail Consortium, London

  • “Howard has an uncanny ability to de-construct retail trends and challenge your thought processes. He played an instrumental role in helping one of our portfolio companies, Sushiro, the largest sushi chain in Japan, develop a radically new urban concept. What makes Howard such an effective consultant is not his endless library of retail concepts but the brilliant way he challenges your thoughts to help you come up with the right answers. He is direct, very creative and always eager to further push the boundaries. I look forward to continuing to work with him on many other projects to come.”

    Christian Paul, Portfolio Director Asia, Permira

  • “I first met Howard back in 2008 when he presented to our World Retail Tour Group. Since then Howard has been a muse on retail and a speaker for our retail events in Australia, UK and the US. His skill is in identifying future trends before others, and then communicating it all with passion, fun and panache to ensure his message is received. Howard challenges his clients and audiences to think about what might be and then provides insights as to how to deliver this back into your business.”

    Jack Hanrahan, Retailer Relations Westfield, Sydney

  • “Bursting with charisma and a good splash of quirk Howard Saunders will leave you captivated. Like your favourite dinner party guest he will make you laugh and set you at ease before he imparts his candid worldly insights. Contemplating the relevance of retail? Make sure you do it with Howard.”

    Penny Curtis, Senior Project Officer Service Skills SA, Adelaide

  • “Howard travels around the world of retail and shares in a highly visual and energetic journey, his analysis and learnings for those in the consumer goods arena. Exciting storytelling for anybody who is passionate about retail and keen to discover its future.”

    Rhoda Lane O’Kelly, Vice President, The Consumer Goods Forum, Paris

  • “If you like straight talking read on. If you like to be told what you do wrong, read on. If you want to know about the future, read on. I have had the pleasure to work with Howard over the last six years and my teams and I always love our engagements. They make you think, reappraise and push the boundaries of creativity and innovation. If you like it straight, raw, honest and to the point, Howard is a great asset to have on your team.”

    Dr Beatrice Lafon, Group CEO Claire’s Stores Inc. Chicago

  • Annette Healey, Executive Vice President, CBRE, New York
    “Howard Saunders is an ebullient truth teller whose mesmerizing presentation entertains and enlightens in equal measure.”

    Annette Healey, Executive Vice President, CBRE, New York

  • “Howard’s presentation was an undeniable success! His insights and industry expertise are clearly best in class.. combined with an unparalleled level of energy and enthusiasm. Howard exceeded our very high expectations.”

    Jim Goers, Vice President, Topco, USA

  • “Howard leads the industry in his analysis of retail trends. His insight on the impact of design has led to a passionate following across Johnson & Johnson and we have learnt a tremendous amount from him. Whenever Howard presents to senior sales and shopper leaders within J&J he receives the highest accolades. His presentation style and insight is of the highest quality and we have regular demands to invite him back into the business to keep us fresh and challenge our corporate mindset.”

    James Mounter, Senior Customer Director, Johnson & Johnson, Asia Pacific

  • David Boynton, CEO L'Occitane Inc
    “Not all trend-spotters are created equal. Howard Saunders has a rare talent for sniffing out what is important in this crazy, fast-changing retail world of ours and is a fantastic resource to help busy people like me get under the skin of the trends that really matter. Beyond this, his real genius is in communication – to audiences big and small his passionate style is provocative, witty and engaging and he makes the process of challenging long-held assumptions and beliefs less painful… and even fun!”

    David Boynton, CEO L’Occitane Inc

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